Last updated: 18 September 2026

We want you to be happy with your order. Because sealed trading card products have random contents and their value depends on the seal, our returns policy is built around the factory seal.

Changed your mind?

• You can return unopened, factory-sealed products within 30 days of delivery, in the same condition you received them, with the shrink-wrap and seals intact.
• Contact us before sending anything back. We will confirm the return and tell you where to send it.
• Return postage for change-of-mind returns is paid by you. We recommend a tracked service, as we cannot refund items that do not reach us.

What we cannot take back

• Products that have been opened, or whose shrink-wrap or seal is broken or has been tampered with.
• Returns based on the cards pulled. Pack contents are random, so we cannot refund because of the cards found inside.
• Items damaged after delivery.

Damaged, faulty or wrong items

If your order arrives damaged, the wrong item is sent, or something is missing, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including delivery costs, at no cost to you. Please keep the packaging until your claim is resolved.

Pre-orders

You can cancel a pre-order at any time before it is dispatched, for a full refund.

Refunds

Once we receive and check a return, we will email you and refund you to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

How to start a return

Send us a message through our Contact page with your order number and the items you want to return.

This policy does not affect your statutory rights as a consumer.